Accessibility and Special Assistance
The Greenville-Spartanburg International Airport is committed to providing facilities, programs, policies and practices that ensure a quality travel experience for all who pass through our airport. If you need special assistance, please inform your airline in advance. Most airlines have options through their reservation system that allow travelers to identify specific needs and will work to accommodate those needs appropriately. When checking in please notify an airline representative if you need wheelchair assistance to the gate. If you have questions about the screening process or require special assistance, please check with visit the TSA website or call the TSA Cares Helpline at 855.787.2227.
Emergency and Medical Care
In the event of an emergency, please notify the nearest airport representative or dial 9-1-1. Our on-site fire department includes certified EMTs who are trained to provide immediate medical assistance.
Emergency phones are located at gates A1, A3, B1 and B3 and near the entrance of the TSA security checkpoint. Emergency phones are blue with a white cross.
Parking emergency call stations are located on every level of both parking garages and in all surface parking lots and identified by a tall blue station with a blue light.
At the Airport
Designated accessible parking is available in all surface parking lots and garages at the posted rates. South Carolina Department of Motor Vehicles requires disabled placards to contain a photo of the individual to whom the placard was issued. Out-of-state placards are still valid for accessible parking.
GSP offers a free shuttle service to and from the economy parking lots. The accessible shuttles continuously pick up passengers at the designated areas.
Per Greenville-Spartanburg Airport District policy, all animals, including pets and emotional support animals, must be in a carrier while in the terminal building. The exception to the policy is service animals. GSP adheres to regulations stipulated by the Americans with Disabilities Act (ADA). The Department of Justice has a helpful page for additional information.
Please contact your airline and connecting/destination airport(s) for their pet policies.
The pre-security pet relief area is located in front of Garage B. Please see an airline representative for pet relief areas located post-security.
Restrooms are located on each level of the terminal.
Family restrooms are located near gates A3 and B4 and in the airline ticket lobby and baggage claim.
Nursing rooms are located next to the family restrooms on Concourse A and Concourse B. The nursing rooms are equipped with a sink, easily accessible electrical outlets, soft lighting, and comfortable seating affording mothers privacy and comfort while nursing.
- GSP’s lost and found is at the Information Center located in Baggage Claim. The Information Center can be reached at 864.877.7426.
- Items found in the airport or left at the TSA security checkpoint are turned in to the Information Center. For items left in an airplane, please contact the airline’s customer service number or file a report on its website.
The paging system is located at the Information Center. If you have a paging request, please ask an Information Center representative at 864.877.7426.
Departing and arriving passengers can utilize wheelchair assistance provided by G2 Secure Staff. Contact your airline to schedule assistance. You may also reach out to the information center for further information at 864.877.7426.
Complimentary luggage carts are available in Baggage Claim and in airport parking lots.
All passengers and their property are required to undergo screening at the checkpoint.
If you need assistance during screening, you or your traveling companion may talk to the TSA officer about the best way to complete the screening process. You may inform the TSA officer of your disability or medical condition verbally, by using the TSA Notification Card or by providing medical documentation.
You may request the services of a TSA Passenger Support Specialist (PSS), who can provide assistance through security screening. A PSS is a TSA officer who has received specialized training, including how to effectively assist and communicate with individuals with disabilities or medical conditions; and passengers who need additional screening assistance. Requesting PSS service does not exempt you from security screening.
To make the request, please contact us at least 72-hours prior to your departure by completing the TSA Cares form or calling TSA Cares at (855) 787-2227.
Travel Tips
Packing
- All essential items, such as medication and important travel documents, should be included in your carry-on items. Liquids and gels must be in containers equal to or less than 3.4 ounces and carried in a quart-sized ziptop bag.
- If you are traveling with medication, review TSA’s medication screening procedures.
- Contact your airline for bag allowances and weight and size restrictions. Charges may apply for checked luggage.
- Visit TSA’s website for a list of permitted and prohibited items.
Traveling with Groups
- When traveling with a large group, please allow extra time to get through check-in and security screening. We recommended checking with your airline regarding special procedures for large groups.
Airline Check-in
- Airlines encourage passengers to arrive at least two hours prior to scheduled departure time.
- Most airlines allow online check-in. Please check with your airline regarding its check-in procedures.
Traveling with Children
Children under the age of 18 traveling within the United States are not required to have government-issued photo identification. GSP encourages you to contact your airline regarding requirements for traveling with minors. Airline policies may vary. Parents and guardians who want to escort a minor to or from the gate must obtain a gate pass from the airline. Gate passes are issued at the sole discretion of the airline. Please be prepared to provided government-issued photo identification. For more information, contact your airline.
File a Discriminatory Complaint
No person on the basis of race, color, national origin, disability, age, religion or sex shall be excluded from participation in, or be denied benefits of, or otherwise be subjected to discrimination of services, programs and employment provided by the Greenville-Spartanburg Airport District and its contracting agencies.
If an individual believes he or she has been subjected to discrimination, he or she should file a grievance, contact Kelly Dawsey, GSP’s Vice President and Chief Human Resources Officer at 864.848.6271 or email [email protected].
Non-Discriminatory Policies and Procedures
It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, national origin, sex, creed or disability in public services and employment opportunities. Allegations of discrimination should be promptly reported to Airport Management or the Federal Aviation Administration.
Federal regulations on unlawful discrimination are available for review in the Greenville-Spartanburg Airport District Administrative office.
Coordinator: Kelly Dawsey, Vice President and Chief Human Resources Officer
2000 GSP Drive, Suite 1
Greer, SC 29651
Phone: 864.848.6271
Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Avenue, S.W.
Washington, D.C. 20591